Frequently Asked Questions
Yes, if you have rental coverage. Check with your insurance agent if you have rental coverage and the amount your insurance covers (partial or full). We do not offer on-site rental vehicles but can assist you and can even have your rental car at our shop waiting for your arrival.
Deductible is due at the time of pickup of your car. It is your responsibility to pay Bruce’s Body Shop when you pick up your vehicle. We accept cash, check.
No. More than one estimate is not necessary but it is up to you to decide how many estimates you would like. It is your choice of where you would like your vehicle repair. Once you have selected us as your repair shop, the insurance company can deal directly with us.
You can wash your car at anytime. We wash and detail your car before you pick it up.
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
Yes! We stand behind our work 100% We take great care to ensure that every repair meets our standards for quality. The labor performed by us is guaranteed against any defect in workmanship for as long as you own your vehicle.